Terms and Conditions
The term ‘DeAnna Lee Dance’ or ‘us’ or ‘we’ refers to the owner of the website.
The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, videos, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorized use of this website and/or videos may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without DeAnna Lee Dance’s prior written consent.
DeAnna Lee Dance Shipping
Please be aware that we ship orders once a week, every Friday.
DeAnna Lee Dance Refund Policy
Due to the nature of our clothing items being made to order and heightened precautions regarding Covid 19, DeAnna Lee Dance does not offer refunds for merchandise purchased. Please ensure that clothing sizing and quantity are correct when placing and confirming your order online.
Since DeAnna Lee Dance is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is downloaded. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refund on the following reasons:
- Download issues: it may happen so that you are having problems while downloading the product. Claims regarding such issues must be submitted to our Support team within 24 hours of purchase. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason.
- Major defects: although our videos are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; such issues should be reported to our Technical Support Department within 7 days from the date of the purchase.
We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Contact Us: DeAnnaLeeDance@gmail.com
Please give us 24 hours for our support team to get back to you on the problem.